Please read Lamay's policy regarding returns, refunds and exchange below:
RETURNS
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging. We also require some proof of purchase at Lamay e.g. proof of payment or an order number.
For health and safety reasons perishable and edible goods such as fondant, sprinkles, flavourings and colourants are exempt from being returned.
Only regular priced items may be returned / refunded. Items bought on sale can unfortunately not be refunded. This applies to individual items and not large promotional actions like Black Friday sales.
Cost for returning the item will be for your own account unless Lamay confirmed otherwise per email. Lamay must approve the return by email prior to the parcel being shipped back to Lamay for a refund. Returning a product without prior approval does not guarantee a refund.
On receiving your returned product, it will be inspected. An email will be sent to you to confirm the approval of a refund / replacement or explain why a refund was rejected / partially approved.
Delivery time for exchanged / replacement items may vary depending on where you stay and how often couriers service this area.
REFUNDS
On approval of a refund a credit will be applied to your credit card or original method of payment within seven working days.
Refunds not received: If you received a notice from Lamay that a credit was processed and you haven’t received your refund yet, please check your bank account and/or contact your credit card company/bank. It may take a few working days for the transaction to be posted to your account. If you still have not received your refund, please contact us at info@lamay.co.za or 082 940 3120.
Shipping costs are non-refundable.
EXCHANGE
Defective or damaged items may be exchanged for the same item. The same rules apply as described in the RETURNS paragraph above.
If you ship high value items, consider using a trackable shipping service or purchasing shipping insurance.
GIFTS
Queries regarding gifts will be negotiated with the person who payed the order.